Intercom vs Zendesk: Which Customer Support Solution is Right For Your Business? Leave your email below and a member of our team will personally get in touch to show you how Fullview can help you solve support tickets in half…
How to Choose the Best NLP Models for Sentiment Analysis With the help of NPS, you can get information about customer loyalty to your services. On the usual scale from 1 to 10, you can determine whether your users will…
What Is the Difference Between Conversational AI and a Chatbot? A business can definitely excel to new heights when it has the best tools at its disposal for executing tasks across various departments. You are going to be surprised at…
Google introduces its experimental Conversational AI service, BARD (Here’s some documentation on enabling workspace features from Google.) If you try to access Bard on a workspace where it hasn’t been enabled, you will see a “This Google Account isn’t supported”…
AI Chatbots: Our Top 18 Picks for 2023 A chatbot can be designed to capture important user information such as email, phone etc. and send that information to sales representatives so they can do follow-ups on the conversation. Watsonx chatbots…
7 Competitive Small Business Automation Strategies As organisations undergo digital transformation, the need for iRPA technology is clear as it helps create a more cost-efficient methodology. With our team of dedicated iRPA experts, your organisation can unlock the transformative potential…
Customer experience is everything: PwC If you are ready to take your customer support to the next level, consider outsourcing. The experts at Digital Minds BPO can build an effective support team for ensuring greater support services. Contact us today…
How AI Chatbots are Transforming the Hospitality Industry? Enter conversational AI, a game-changer that offers faster, personalised service, enabling staff to focus on vital responsibilities. It’s common for airlines and hotels to raise prices on repeat flights or hotel searches.…
10 Important KPIs and Metrics your Customer Support Team Should Be Using Check in on them to understand and forecast high and low periods – essential when you want to analyze staffing needs and put other metrics into context. For…
As Businesses Clamor for Workplace A I., Tech Companies Rush to Provide It The New York Times Outside of specialized cases like music, that have monopoly or oligopoly control over the most important assets, we still feel that true data…
